IC Markets
IC Markets
Withdrawal request delayed beyond stated processing time
Description
Submitted a withdrawal of USD 8,500 via bank transfer on 12 June 2025. The platform states 3–5 business days processing. After 14 business days, funds had not arrived. Multiple support tickets were opened with no resolution. The withdrawal was eventually processed after IFCCI contacted the platform's compliance department.
Amount Involved
USD 8,500
Supporting Evidence
- withdrawal-request-screenshot.png
- support-ticket-log.pdf
- bank-statement-showing-no-receipt.pdf
Complaint Timeline
2025-06-28
2025-06-28
2025-06-28
2025-06-28
2025-06-28
2025-08-15
Platform Responses
Response to Withdrawal Processing Delay Complaint
IC Markets acknowledges the withdrawal delay experienced by the client. The delay was caused by a scheduled payment provider migration during January 2026. All pending withdrawals have since been processed, and the affected client has received their funds in full. We have implemented additional redundancy measures with our payment providers to prevent similar delays in the future.
IFCCI has verified that the withdrawal was completed on 2026-01-22. Platform response is consistent with observed payment provider migration timeline.
IFCCI Research Responses
IFCCI research confirms the withdrawal was processed 14 business days beyond the platform's stated timeline. IC Markets attributed the delay to an internal compliance review triggered by the withdrawal amount. While the funds were eventually released in full, the lack of proactive communication during the delay period is noted as a transparency concern. The platform has since updated its notification protocols for compliance-triggered holds.
Legal Disclaimer
The IFCCI Transparency Programme is an independent research initiative and does not constitute regulatory supervision, professional financial advice, or official compliance certification. All findings represent research-based observations intended to contribute to financial industry transparency discourse and informed evaluation. FinScope is a technology platform developed to support the programme’s public-facing digital interface.