Octa
Octa
Withdrawal rejected citing 'trading volume requirement' not disclosed at deposit
Description
The complainant deposited USD 2,000 and traded for approximately 3 weeks before requesting a withdrawal. The withdrawal was rejected with a message stating that a minimum trading volume of 10 lots had not been met. The complainant had traded 6.2 lots. The complainant asserts that no trading volume requirement was disclosed at the time of deposit and that the deposit was not linked to any promotional offer.
Amount Involved
USD 2,000
Supporting Evidence
- withdrawal-rejection-screenshot.png
- deposit-receipt-no-promo.pdf
- trading-history-6.2-lots.pdf
Complaint Timeline
2025-10-20
2025-10-20
2025-10-20
2025-12-08
Platform Responses
Inactivity Fee Notification Process Update
AvaTrade acknowledges that while our inactivity fee policy is clearly stated in our terms and conditions, the lack of proactive notification before fee application did not meet our own standards for client communication. We have implemented an automated email notification system that sends reminders at 60 days and 30 days before the inactivity threshold is reached. Clients who were charged without prior notification during the affected period have been offered fee refunds as a goodwill gesture.
IFCCI commends the platform's proactive remediation approach. The new notification system has been verified as operational. Fee refund program confirmed with the affected complainant.
Legal Disclaimer
The IFCCI Transparency Programme is an independent research initiative and does not constitute regulatory supervision, professional financial advice, or official compliance certification. All findings represent research-based observations intended to contribute to financial industry transparency discourse and informed evaluation. FinScope is a technology platform developed to support the programme’s public-facing digital interface.