RoboForex
RoboForex
Account terminated without notice; balance forfeited
Description
The complainant's account was terminated without prior warning, and the remaining balance of USD 430 was forfeited. RoboForex cited 'violation of terms of service' but did not specify which term was breached despite repeated requests for clarification. The complainant denies engaging in any prohibited activity and provided trading logs showing standard manual trading activity.
Amount Involved
USD 430
Supporting Evidence
- account-termination-email.pdf
- trading-log-manual-activity.pdf
- clarification-request-emails.pdf
Complaint Timeline
2025-04-10
2025-04-10
2025-04-10
2025-04-10
2025-04-10
2025-04-10
2025-06-18
Platform Responses
Leverage Risk Disclosure Enhancement for Asian Markets
FXCM has reviewed its leverage risk disclosures for clients onboarded through the Asian region. While our current leverage offerings comply with the requirements of our registering jurisdiction, we recognize the importance of clear risk communication. We have enhanced our risk disclosure page to include jurisdiction-specific leverage comparisons, showing how our offered leverage compares to limits set by tier-1 regulators such as ESMA and ASIC. A mandatory risk acknowledgment step has been added to the account opening process.
This response has expired (older than 6 months). Based on available information, the platform submit an updated compliance status. The leverage comparison disclosure was a positive step at time of publication.
IFCCI Research Responses
IFCCI was unable to obtain a substantive response from RoboForex regarding the specific terms of service violation cited. Without disclosure of the alleged breach, IFCCI cannot independently verify whether the account termination was justified. The forfeiture of client funds upon account termination without clear, documented justification is flagged as a significant consumer protection concern. This case is closed due to insufficient platform cooperation, but the observation has been recorded in RoboForex's platform transparency profile.
Legal Disclaimer
The IFCCI Transparency Programme is an independent research initiative and does not constitute regulatory supervision, professional financial advice, or official compliance certification. All findings represent research-based observations intended to contribute to financial industry transparency discourse and informed evaluation. FinScope is a technology platform developed to support the programme’s public-facing digital interface.